cx88 Terms & Conditions
Please read these terms carefully before using the cx88 platform. All rules regarding account registration, bonus claims, and payments are clearly stated here.
General Provisions & Scope of Agreement
These terms and conditions ("Terms") apply to the use of the cx88 platform and all services under it. When you create an account on cx88, access the platform, or use any service, you agree to be fully bound by these Terms.
cx88 is an online betting and casino platform that provides sports betting, casino games, and other gaming services for players in Bangladesh. Our Privacy Policy and Responsible Gambling guidelines are considered an inseparable part of these Terms.
The Bengali version of these Terms is the original and binding document. In the event of any dispute or ambiguity, this Bengali version shall be considered final.
Account Registration & Information
To create an account on cx88, you must provide accurate, complete, and up-to-date personal information. Providing false information may result in the account being suspended or cancelled.
2.1 Required Information
The following information must be provided at the time of registration:
- Full name (as per National ID card)
- Date of birth (for age verification)
- Valid mobile number (Bangladeshi)
- An active email address
- Information about your preferred payment method
2.2 One Person, One Account
Each person may open only one account on cx88. If an attempt is made to open multiple accounts, cx88 reserves the right to cancel all such accounts and forfeit the associated balances.
2.3 Account Security
You are solely responsible for keeping your account login credentials (username and password) completely confidential. cx88 will not be liable if login details are shared with a third party. If you suspect unauthorized access, notify the support team immediately.
Age Limit & Eligibility
cx88 is very serious about protecting minors from gaming. We reserve the right to verify age at the time of registration and at any stage thereafter. If someone opens an account by providing a false age, all transactions on that account will be considered void and all funds will be forfeited.
In addition, to use cx88 services, the user must be a legal resident of Bangladesh and must not be subject to any restriction that prevents the use of online gaming services.
Account Verification Process
cx88 follows a KYC (Know Your Customer) process to ensure safe and transparent operations. Identity verification is mandatory before making a withdrawal or when certain transaction limits are exceeded.
4.1 Documents Required for Verification
- A clear copy of National ID card (NID) or passport
- Proof of ownership of the mobile banking account
- Bank account statement if required
4.2 Until Verification is Complete
Withdrawals may be limited until account verification is complete. cx88 reserves the right to temporarily suspend the account if cooperation with the verification process is not provided.
Deposit, Withdrawal & Payment Policy
5.1 Accepted Payment Methods
Deposits and withdrawals on cx88 are currently supported through the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).
5.2 Minimum Amounts
5.3 Withdrawal Processing Time
Approved withdrawal requests are generally processed within 15 minutes to 2 hours. However, processing may take longer during account verification or additional security checks.
5.4 Same Ownership Accounts
The deposit method and withdrawal method must be under the same name. Using a payment account registered in a third party's name is prohibited. Violating this rule may result in the transaction being cancelled and the account suspended.
5.5 Currency
All transactions on cx88 are conducted in Bangladeshi Taka (BDT / ৳). Deposits in foreign currency are not accepted.
Bonuses, Promotions & Wagering Requirements
6.1 Welcome Bonus
cx88 offers new members a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example, a deposit of ৳1,000 earns a ৳2,000 bonus, making the total balance ৳3,000.
6.2 Wagering Requirements
To withdraw bonus funds, you must wager 25 times the bonus amount. Wagering is calculated only on the bonus amount, not on the deposit amount.
6.3 Bonus Eligibility Conditions
- Each user is eligible to receive the welcome bonus only once.
- While a bonus is active, only the bonus and real money can be used together.
- Attempting to withdraw without meeting the bonus requirements will result in the bonus being cancelled.
- If a promotion code applies, it must be entered at the time of registration — it cannot be added later.
6.4 Other Promotions
cx88 regularly offers various promotions. Each promotion has its own terms, which are clearly stated on that promotion's page. If the terms of a specific promotion differ from these general terms, the terms of that specific promotion will apply.
6.5 Bonus Abuse
If evidence is found of abuse of the bonus system, attempts to claim bonuses through multiple accounts, or manipulation, cx88 reserves the right to close all associated accounts and cancel all bonuses and winnings received.
Betting, Gaming & Fair Play Policy
7.1 General Gaming Rules
All games and betting activities on cx88 are conducted in accordance with fair play principles. Our casino games are provided by recognized game developers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and others) and use a Random Number Generator (RNG).
7.2 Sports Betting
The sports betting section offers markets for cricket, football, kabaddi, and various other sports. After a bet is accepted, cx88 reserves the right to change odds or suspend a market under specific circumstances.
7.3 Erroneous Transactions
If any bet or game result is affected by a software error, technical issue, or mistake, cx88 reserves the right to void that transaction. In such cases, only the original bet amount will be returned.
7.4 Betting Limits
cx88 may set minimum and maximum bet limits at any time based on the type of game or market. These limits will be displayed on the relevant game or betting page.
Prohibited Activities & Code of Conduct
The following activities are strictly prohibited and may result in account cancellation and balance forfeiture:
- Creating multiple accounts or using a third party's account
- Attempting to manipulate the bonus or promotion system
- Attempting to hack, crack, or make unauthorized modifications to game software
- Attempting to gain unauthorized access to another user's account
- Placing bets connected to match fixing or manipulation
- Using the platform for money laundering or illegal financial activities
- Creating an account or conducting transactions using a false identity
- Harassing or insulting cx88 staff or other players
- Using automated software (bots) to place bets or play games
Account Suspension & Closure Policy
9.1 Closure by cx88
cx88 may suspend or permanently close any account without prior notice due to violation of terms, fraudulent activity, unauthorized use, or any legal reason. In such cases, cx88 reserves the right to manage the account balance at its discretion.
9.2 Closure by the User
Any user may request to close their own account at any time by contacting the support team. The opportunity to withdraw the remaining balance will be provided before the account is closed, provided there are no restrictions.
9.3 Inactive Accounts
cx88 may take action in accordance with its policy for accounts that have been inactive for an extended period. Contact the support team for more details.
Privacy & Data Protection
cx88 gives the highest priority to protecting users' personal information. Our platform uses SSL encryption technology to keep all data transmissions secure.
Detailed information on how user personal data is collected, stored and used can be found in our Privacy Policy. By using our services, you also agree to our Privacy Policy.
cx88 does not sell personal information to third parties. However, limited information may be shared with partner organisations necessary for providing the service, as stated in our Privacy Policy.
Limitation of Liability & Disclaimer
cx88 is an entertainment platform. There is a risk of losing money in gaming and betting, and each user accepts this risk voluntarily.
- cx88 will not provide any compensation for losses incurred in gaming or betting.
- cx88 is not responsible for losses caused by internet disconnection or technical issues from third parties.
- If a game or bet is affected by an unexpected technical error, cx88 will only refund the original stake amount of that bet.
- cx88 is not liable for losses arising from user negligence or insecure management of login credentials.
cx88 makes every effort to keep the platform running and reliable, but cannot guarantee uninterrupted service.
Changes to Terms & Notifications
cx88 reserves the right to change, amend or update these terms at any time. For significant changes, users will be notified by email or through a notification on the platform.
If you continue to use the platform after any changes, you will be considered to have accepted the new terms. We therefore recommend reviewing this page regularly.
cx88 reserves the right to change, discontinue or re-launch any game, bonus offer or service at any time. We will endeavour to notify users in advance where possible.
Contact & Support
If you have any questions or need clarification about these terms, cx88's support team is always ready to help.
- Live Chat: 24/7 direct chat — in Bengali and English
- Email: [email protected]
After logging in to the cx88 platform, the live chat option is directly available. Our support team provides service in both Bengali and English.
If you wish to submit a complaint, please contact the support team in writing. We take every complaint seriously and try to resolve it as quickly as possible.
Enjoy Gaming Responsibly
cx88 is committed to responsible gaming. Gaming is a form of entertainment — it should not be seen as a source of income. Play within your means and take breaks.
If you notice signs of gaming addiction or find it difficult to control yourself, contact the support team. cx88 offers self-exclusion and deposit limit features for users.
For more details, visit our Responsible Gaming page. For users aged 21 and above only.