cx88 FAQ

In most cases, deposits are credited to your account within a few minutes. If more than 15 minutes have passed and the balance has not appeared, first check your bKash, Nagad, or Rocket app to confirm the transaction was successful. Then contact cx88 live chat with the transaction reference number or a screenshot — our team will verify and resolve the issue promptly.

cx88 itself does not charge any deposit fee. However, your mobile banking or bank account provider (bKash, Nagad, Rocket, Upay, or your bank) may apply a small charge according to their own policy at the time of the transaction. It is a good idea to check your provider's fee terms before making a deposit.

Yes, Nagad is one of the supported payment methods at cx88. To deposit, select "Nagad" on the cashier page, send the payment to the designated number, and enter the reference number correctly. After a successful transaction, the money will be added to your cx88 account shortly. If you have any issues, contact support with the Nagad transaction ID.

The minimum deposit amount for each payment method (bKash, Nagad, Rocket, Upay, and bank transfer) is ৳300. Transactions below this amount may not be accepted. Please note that a 200% welcome bonus is available on your first deposit — up to ৳8,000.

You can transfer from any major Bangladeshi bank, including BRAC Bank, Dutch-Bangla Bank, and Islami Bank. Processing time may vary slightly by bank — deposits generally arrive within a few minutes to a few hours. Keep your transfer reference number, as it will be helpful to provide to support if there is any delay.

To help support assist you quickly, have the following information ready: your cx88 account username or registered email, the exact time the issue occurred (BST), the transaction reference number or screenshot if a transaction is involved, and a brief description of the problem. Having this information on hand helps resolve issues much faster.

Yes, the cx88 support team is able to assist in both Bengali and English. For Bangladeshi players, communicating in Bengali is the easiest option. Simply write your issue in Bengali in the live chat and a team member will respond quickly.

The cx88 support team is active 7 days a week, 24 hours a day. You can reach us via live chat or email late at night or on holidays and still receive help. There are no specific "office hours" — contact us whenever you need.

cx88 has two support channels. The first is 24/7 live chat within the site — the fastest way to get a response. The second is email: [email protected] — better suited for complex issues or sending documents. Support is available in both Bengali and English.

If it seems like the live chat is taking a little time to respond, keep the chat window open and wait a moment. Sometimes a slight delay occurs when many questions come in at the same time. Alternatively, send the same message by email to [email protected]. Your issue can be resolved through either channel.

Baccarat is actually quite a simple live card game. In each round, you only need to choose — will the Player win, will the Banker win, or will it be a Tie. The side whose total card value is closest to 9 wins. You can play with a live dealer from providers including Evolution Gaming, which makes the experience feel more realistic.

Live roulette uses a spinning wheel and a small ball. The dealer spins the ball and wherever it lands is the result. You can place bets on a specific number, red or black, or odd or even. Betting on a specific number pays more if you win, but the odds are lower. Betting on a color or odd/even gives you better odds of winning, but the payout is smaller.

Yes, live dealer games feature real human dealers who run the game via live video streaming from a studio. You can interact with the dealer in real time from home. Providers like Evolution Gaming and Ezugi ensure high-quality streaming. A good internet connection makes for a smooth experience.

Teen Patti and Andar Bahar are available in the cx88 live casino section. Teen Patti is a popular three-card game from South Asia — the best hand wins. Andar Bahar is a simple game: one card is placed in the middle and you bet on whether the matching card will appear on the Andar (inside) or Bahar (outside) side. Including JILI's live versions, these games are very popular among players.

The cx88 live casino works well on mobile browsers. For the best experience, use a 4G or Wi-Fi connection. Rotating your screen to landscape mode gives you a better view of the dealer and betting table. Keeping other apps closed while the live stream is running helps the game run smoothly.

cx88 uses SSL encryption technology to keep your information secure. Submitted documents are used solely for identity verification purposes and are not shared with unauthorized third parties. For more details, please read the privacy policy page.

Identity verification is done primarily for the security of players. It ensures the account is being used by its legitimate owner and prevents unauthorized access or fraud. Verification is especially important at the time of withdrawal to ensure safe payment. This is a standard practice on every responsible betting platform.

Yes, this is very important. The name on your cx88 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, a withdrawal request cannot be processed. Contact support if you need to update your account name.

If your verification is rejected, cx88 will generally let you know the reason. The most common reasons are: the image is blurry or cropped, the document has expired, or the name does not match. Resubmit clear, corrected documents and if you cannot understand the issue, email [email protected] with the details. The team will guide you properly.

cx88 generally accepts a National Identity Card (NID), a valid passport, or a driving licence for identity verification. Upload clear photos of both the front and back of the document. If any part is cut off or covered, the document will not be accepted. If address verification is required, a recent bank statement or utility bill may be requested.