cx88's Privacy Policy

1 Introduction & Scope

cx88 ("we", "us", or "the platform") is an online betting and casino service provider operated for players in Bangladesh. This Privacy Policy ("Policy") describes how we use, store, and protect the personal information we collect when you use our website cx88.mom and related services.

By accessing this website or using our services, you agree to the terms of this Policy. You must be at least 21 years of age, and it is assumed that you are using these services voluntarily and with full awareness. This Policy may be updated from time to time, and any changes will take effect immediately upon publication on the website.

This Policy supplements cx88's Terms and Conditions and should be read together with them. If you have any questions, please contact us at [email protected].

2 What Information We Collect

cx88 collects certain types of information to run its services smoothly and to provide each player with the best possible experience. The categories of information collected are listed below:

2.1 Registration and Identity Information

• Full name, date of birth, and nationality
• Valid email address and mobile number
• Password (stored in encrypted form — never visible in plain text)
• Current residential address

2.2 Identity Verification (KYC) Information

• Copy of National ID (NID), passport, or driving licence
• Selfie or photo (where required)
• Proof of address document (utility bill or bank statement)

2.3 Financial Information

• Details of deposit and withdrawal transactions
• Information related to bKash, Nagad, Rocket, Upay, or bank transfers
• Transaction date, time, and amount

2.4 Gaming Activity Information

• Betting history and records of wins and losses
• Which games or sections you have spent time on
• Bonus and promotion usage details

2.5 Technical and Device Information

• IP address and geographic location (at country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Cookies and session data
• Navigation patterns and click data on the website

3 How We Collect Information

We collect information about you through the following methods:

• Information you provide directly: Information you submit when creating an account, logging in, or making a deposit or withdrawal.
• Automatic collection: When you browse our website, certain information is recorded automatically through cookies, pixels, and log files.
• From third parties: Information received through identity verification services, payment gateways, and fraud-prevention platforms.
• Game providers: Gaming-related log data from the systems of software providers such as Pragmatic Play, Evolution Gaming, Spribe, or JILI.

4 Purpose of Using Your Information

cx88 uses collected information only for legitimate business and operational purposes. We may process your information for the following reasons:

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and financial transactions
• Identity verification (KYC) and age confirmation
• Preventing fraud, money laundering, and unauthorised access
• Providing customer support — via live chat and email
• Managing bonuses, promotions, and VIP benefits
• Improving platform performance and user experience
• Monitoring responsible gaming and providing support
• Meeting applicable legal and regulatory obligations
• Sending relevant offers and updates with your consent

We never sell your personal information or share it with unrelated third parties for commercial gain.

5 Sharing Information with Third Parties

cx88 may share information with third parties in specific situations and for defined purposes. These situations are:

5.1 Payment Providers

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. This information is used solely for verifying and processing transactions.

5.2 Game Software Providers

The minimum information required to manage gaming sessions is shared with Pragmatic Play, Evolution Gaming, Spribe, JILI, and other game developers.

5.3 KYC and Identity Verification Services

Relevant document information is sent to authorised identity verification organisations — solely to confirm authenticity.

5.4 Legal Authorities

If required under a court order, government investigation, or crime-prevention measure, information may be provided to authorities in compliance with applicable law.

5.5 Corporate Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity — with equal protection guaranteed under this Policy.

6 Cookies & Tracking Technologies

The cx88 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve website performance and personalise your experience.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core functionality.
• Performance cookies: Collect data on page load times, error reports, and site usage statistics.
• Functional cookies: Remember your preferences, language, and display settings.
• Analytics cookies: Help us understand which pages are visited most frequently.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause core features such as login and payment services to not work properly.

7 Data Security Measures

cx88 treats the protection of your personal information as its highest priority. We apply the following technical and operational security measures:

• SSL/TLS encryption: All communication between the website and servers is encrypted.
• Data encryption: Passwords and sensitive information are stored using strong encryption algorithms.
• Access controls: Only authorised staff can access personal information, and every access is logged.
• Firewalls and intrusion detection: Advanced firewall systems protect servers and databases.
• Regular security audits: Periodic security testing to identify system vulnerabilities.
• Two-step verification: An additional verification layer to protect your account.

That said, no transmission over the internet is completely secure. If you believe your account has been compromised, contact us immediately at [email protected].

8 Data Retention Period

cx88 retains your personal information only for as long as necessary or legally required. The retention policy is as follows:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial and transaction records may be retained for a defined period after account closure in accordance with applicable law.
• KYC documents: Identity verification documents may be retained for some time after account closure — for fraud prevention and legal purposes.
• Legal obligations: Certain information may be required to be retained for an extended period due to law or judicial order.

Once the retention period ends, we securely delete your personal information or anonymise it so that you can no longer be identified.

9 Your Rights

cx88 respects your data protection rights. You may exercise the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances you may request deletion of your personal information — however, this may not be possible where legal or contractual obligations exist.
• Right to object: You may object to your information being used for marketing purposes.
• Data portability: In some cases you may request your information in a structured format.
• Withdrawal of consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, write to [email protected]. We will respond to your request within a reasonable time.

10 Protection of Minors

cx88 is operated exclusively for individuals aged 21 and above. We do not knowingly collect personal information from minors. Age is verified at registration and, where necessary, re-confirmed through KYC.

If you believe a minor has registered on cx88, please notify us immediately at [email protected]. We will investigate and take the necessary action, including suspending the account in question.

11 International Data Transfers

cx88's servers and operations may be located in various countries. Where your information is transferred outside Bangladesh, we ensure that equivalent protections to those in this Policy are in place in the receiving country.

Gaming data may be processed on the servers of providers such as Evolution Gaming, NetEnt, Microgaming, or Ezugi. In such cases, only the minimum information required to manage the game session is shared, and the privacy policy of the relevant provider applies.

12 Policy Changes and Updates

cx88 reserves the right to amend this Privacy Policy due to business needs, technological changes, or legal obligations. For significant changes, we will notify you by the following methods:

• Displaying a clear notice on the main page of the website
• Sending a summary of the changes to your registered email address
• Updating the "Last updated" date at the top of this document

Continued use of cx88 after an update will be taken as acceptance of the new policy. If you do not wish to accept the changes, you may contact us at any time to close your account.

13 Responsible Gaming & Use of Information

cx88 is firmly committed to responsible gaming. We use data on your gaming activity to detect unusual behaviour and provide support where needed. Information collected for this purpose is used solely for your protection.

To read our full responsible gaming policy, visit the Responsible Gaming page. Our team is available 24/7 via live chat and email in both Bengali and English.